Shipping & Returns

Shipping Policy

We offer free standard shipping on all orders to the United States. Orders are processed within 1–3 business days and typically arrive within 7–15 business days depending on your location.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Timeframes

  • Processing time: 1–3 business days
  • Estimated delivery: 7–15 business days
  • Carrier: Standard carriers (USPS, FedEx, and partners)
  • Shipping cost: Free on all orders

Please note that delivery times may vary slightly due to customs processing or carrier delays outside our control.

Return Policy

We accept returns for any reason — whether an item is defective or you simply changed your mind — within 30 days of the delivery date. No reason is required.

General Returns (Any Reason)

  • Accepted for both defective and non-defective products — no reason required
  • Items must be unused, unwashed, and in their original condition
  • Items must be returned in their original packaging where possible
  • Items must be in "new" condition

How to Start a Return

  1. Email us at support@shopnovu.store with your order number and reason for return
  2. We will confirm your return request within 1–2 business days and provide return instructions
  3. Ship the item back to the address provided
  4. Customer is responsible for return shipping costs
  5. No restocking fees apply

Refunds

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 10 business days. You will receive an email confirmation once your refund has been issued.

Exchanges

We do not offer direct exchanges at this time. To get a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Items (Expedited Option)

Damaged or defective items are always covered under our standard 30-day return policy above. For faster resolution, you may alternatively contact us within 7 days of delivery at support@shopnovu.store with a photo of the damage, and we will send a replacement or issue a full refund at no cost to you.

Contact Us

Have questions about shipping or returns? We're happy to help.

Email: support@shopnovu.store
Response time: Within 24–48 business hours
Business hours: Monday–Friday, 9am–5pm EST